Questions & Answers


Shopping Information

  1. Q: What are the delivery options available for orders from the Online Shop?

    • A: We offer three shipment options:
      1. Free Shipping: This option comes at no additional cost to you.
      2. Standard Shipping: Priced at $3.99 and typically takes 9-12 business days for delivery.
      3. Special Care Shipping: For those who want extra attention to their delivery, available at $5.99 and typically takes 7-8 business days.
  2. Q: Is the Free Shipping option available for all orders?

    • A: Yes, the Free Shipping option is applicable to all orders, regardless of the purchase amount.
  3. Q: How long does Standard Shipping take to deliver?

    • A: Standard Shipping typically takes 9-12 business days to reach your destination.
  4. Q: How long does Special Care Shipping take for delivery?

    • A: Special Care Shipping typically takes 7-8 business days for delivery.
  5. Q: Can I track my order with any shipping option?

    • A: Yes, you can always track your order. Visit our 'Track Your Order' page and enter your order details for real-time tracking information.
  6. Q: Are there any restrictions on the Special Care Shipping option?

    • A: Special Care Shipping is available for all orders and ensures extra attention to packaging and handling for delicate items.
  7. Q: Can I change my shipping option after placing an order?

    • A: Unfortunately, once an order is placed, the chosen shipping option cannot be altered. Please review your selection carefully before completing your purchase.
  8. Q: Are there additional fees for remote or international deliveries?

    • A: Additional charges may apply for remote or international deliveries. Please review the shipping details during the checkout process for accurate information.
  9. Q: What happens if I'm not available to receive my order?

    • A: The courier will typically make multiple attempts to deliver. After unsuccessful attempts, your order may be held at a local facility for pickup or returned to us. Please check the tracking information for specific details.
  10. Q: How can I contact customer support regarding my delivery?

    • A:
      • 1: For support via e-mail, contact us at
      • 2: For support via phone, call us at +1 646-813-4480
  11. Q: Is there a minimum order value to qualify for Free Shipping?

    • A: No, there is no minimum order value to qualify for Free Shipping. It is available for all orders, regardless of the purchase amount.


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